Anita Pai
Senior General Manager
ICICI Bank Limited


Anita Pai is a Senior General Manager with ICICI Bank Limited and has been with the ICICI Group for over 18 years.  She is currently responsible for Global Operations of the Bank including Treasury mid offices. She leads a team of 7000 employees. Earlier she was heading Customer Service at the Bank, including the Phone Banking Channel, Service Quality, Six Sigma Quality and Innovation.

Anita was with ICICI Prudential Life Insurance Company Limited, for 10 years since its inception.  As Executive Vice President, she was in charge of Customer Service, Operations, Technology and Infrastructure. She had overall responsibility for the entire backbone of the business, including underwriting, claims, operations, technology, customer service including the call centre and the Six Sigma quality initiative. 

She began her career in 1990 with one of India's premier mortgage loan companies, and worked in various divisions of the company. She has also worked with a leading foreign bank and then joined the ICICI group, where she initially set up the credit and operations function for ICICI Home Loans.
Anita has a Masters of Business Administration degree from Symbiosis Institute of Business Management, Pune.